Terms of Service

The Service analyzes photos of Amazon FBA customer returns you upload, compares them with the product contents you describe in your catalog and prepares the text of a reimbursement dispute (a “ticket”). It can also read data from your Amazon seller account through the Selling Partner API if you connect it.

The Service does not file cases for you and never signs in to Seller Central. You review each ticket and submit it to Amazon Seller Support yourself.

• You must be at least 18 and authorized to act for the seller account you use with the Service.
• Keep your password confidential. You are responsible for activity under your account.
• Give accurate information, including a working email address.

• You are responsible for everything you submit to Amazon. Check every ticket against the photos and the physical item before filing; submit only disputes you believe in good faith are accurate.
• You must follow Amazon’s agreements and policies that apply to you, including the Amazon Services Business Solutions Agreement and Amazon’s policies on automated tools and agents.
• Amazon decides every reimbursement. We do not guarantee that any dispute will be approved.

Photo analysis is performed by an AI model and can be wrong — for example it may misread a label or confuse similar-looking parts. Results are suggestions for you to verify, not statements of fact.

• The Service works on credits: one credit analyzes one returned unit (LPN), including units where the analysis finds nothing to dispute. Creating tickets and receiving Amazon updates doesn’t use credits. If an analysis fails, no credit is used.
• New accounts get 3 free credits, valid for 30 days.
• A monthly plan is required to keep using the Service after the free credits: Starter $39/month with 25 credits; Growth $99/month with 80 credits; Pro $199/month with 250 credits. Plan credits expire at the end of each billing period and don’t roll over.
• Credit packs top up an active plan: 10 credits for $19; 50 credits for $85; 150 credits for $225. Pack credits expire 30 days after purchase and can only be used while your plan is active.
• 30-day money-back guarantee: if you’re not satisfied, ask us within 30 days of your first subscription payment and we’ll refund that payment in full. Later subscription payments and credit packs are non-refundable.
• Subscriptions renew monthly until cancelled; cancellation takes effect at the end of the paid period. Payments are processed by Stripe; prices exclude taxes where applicable.

You keep ownership of your photos and data. We use data received from Amazon only to provide the Service to you, we do not sell it, and we do not use Amazon data to train or improve AI models.

• Don’t upload content you have no right to use, or use the Service to prepare false or misleading claims.
• Don’t attempt to access other users’ data, overload the Service, or reverse engineer it.

You may close your account at any time. We may suspend or terminate accounts that break these Terms or Amazon’s policies, or where required by law.

The Service is provided “as is”. To the extent permitted by law, we are not liable for indirect or consequential losses, including lost reimbursements or actions Amazon takes on your account, and our total liability is limited to the amounts you paid us in the three months before the claim.

We may update these Terms; we will tell you by email or in the app before material changes take effect. Questions: contact TISHANIX INC.